Shilajit Remedy LLC (“Shilajit Remedy”, “we”, “us”) respects your privacy. This policy explains what personal information we collect when you visit shilajitremedy.com or buy from us, how we use it, and the choices you have.
Information we collect
- Order information: name, email, phone number, shipping address and the products you purchase.
- Payment information: payments are processed by Stripe. Your full card number is entered on Stripe's secure page and is never received or stored by us. We receive limited details such as the card brand and last four digits.
- Communications: messages you send through our contact form or by email, and reviews you submit.
- Newsletter: your email address if you subscribe.
- Technical data: IP address, browser type and pages visited, used for security, fraud prevention and to keep the site working.
How we use your information
- To process, ship and support your orders, including order confirmations and tracking updates.
- To respond to your questions and requests.
- To send marketing emails if you have opted in — you can unsubscribe at any time.
- To prevent fraud, abuse and security incidents.
- To comply with legal, tax and accounting obligations.
How we share information
We do not sell your personal information. We share it only with service providers who help us run the store — such as Stripe (payments), shipping carriers, our email provider and our hosting provider — and only as needed to provide their services, or when required by law.
Cookies
We use essential cookies to keep your cart and session working and to protect forms against forgery. These are required for the site to function. If we add analytics or advertising cookies in the future, we will update this policy and request consent where required.
Data retention & security
We keep order records for as long as needed for tax, accounting and legal purposes. All traffic to our site is encrypted with HTTPS, and access to customer data is restricted to authorised staff.
Your rights
Depending on where you live (including California under the CCPA/CPRA), you may have the right to access, correct or delete your personal information, and to opt out of certain processing. To make a request, email us. We will verify your request and respond within the time required by law. We will not discriminate against you for exercising your rights.
Children
Our products are not intended for anyone under 18, and we do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The “last updated” date above shows when it was last revised.
Questions about this policy? Email [email protected] or write to Shilajit Remedy LLC, 3441 Dean Dr., Hyattsville, MD 20782, USA.